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I developed a comprehensive training suite for Thompson’s Grocery Market that standardizes high-quality bagging techniques to improve customer satisfaction. Using Articulate Storyline 360, I built interactive simulations that allow learners to practice "Foundation, Mid-Layer, and Attic" stacking in a risk-free environment. These modules use custom logic to track bag weight and item safety, ensuring associates can balance efficiency with product protection. This project successfully transforms a routine task into a strategic skill set through hands-on, digital practice. You can launch the live simulations below to see the weighted-logic system in action.
I designed a branching scenario simulation to help frontline staff master de-escalation and empathy during high-pressure interactions. I led the end-to-end process, creating realistic conversation paths that move beyond policy recall to drive genuine behavior change. By providing a low-risk environment for practice, this solution builds employee confidence and ensures consistent service across all touchpoints. This project demonstrates my ability to align instructional strategy with real-world operational impact. It’s behavior-driven learning designed for high-stress, high-variability environments.
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