Job Aids & SOPs

Explore selected case studies that demonstrate how I design scalable learning solutions and performance support tools that drive real-world behavior change, improve operational consistency, and support frontline success. 

This operational framework synchronizes digital onboarding with physical performance milestones to ensure 100% training compliance for high-volume New Store Openings. It provides franchise partners and brand leaders with a centralized command center to mitigate operational risk and guarantee brand consistency from Day 1. 

This job aid was designed as a high-stakes performance support tool, providing staff with clear, level-based lockdown procedures they can follow quickly and confidently during emergency situations. 

This infographic was designed as a leadership enablement tool, providing principals with clear timelines, responsibilities, and action steps to ensure successful execution of a multi-school STEM event.